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FAQ

Frequently Asked Questions
Q. What is the difference in quality between your jewellery and that at a jewellery store?
A. We guarantee our rings of equal or better quality than any you find at jewellers. They are all guaranteed to be genuine as stated and we stand a 100% behind them.
Q. Do your rings contain Cobalt?
A. No, none of our products contain the slightest trace of cobalt, we detest the use of cobalt or any inferior compounds, as it is against our truest purest philosophy.
Q. Can your rings be personalised/engraved?
A. Yes, we offer engraving on all our products. This is done locally at a cost of $40 per ring. Please contact us for the turnaround time for this service and engraved products can not be exchanged or returned.
Q. How can I pay for my order?
A. We accept payment by PayPal or Credit Card.
Q. Are my details processed securely?
A. All payments and information submitted are securely processed using state of the art PCI compliant encryption SSL. We do not save or store any of your payment or card information.
Q. How do I know which size to order?
A. We follow the standard Australian sizing. However if you do not know your ring size, please read our ring sizing guide for more information.
Q. What if I order the wrong size?
A. No problems, you can exchange your ring for the right size within 30 days of your order. Your first exchange is absolutely free, you just need to return the ring back to us.
Q. What is your returns and refund policy?
A. We have a 100% Satisfaction Guarantee on your purchase, that is how confident we are. If you are not happy with our product, we have a 30 day refund policy. You can read our entire return policy here.
Q. Can Tungsten and titanium rings be removed in an emergency?
A. Yes, they can easily be cut or cracked open using vice pliers that all paramedics and emergency services carry.